Payment

We request payment for our services at the time you drop off your clothing. Your up-front payment for our services is your authorization to work on your clothes and acknowledgement and acceptance of our policies.

Bridal Gowns And Formal Wear

Good Faith Deposit- A good faith deposit of $100 for bridal gowns and formal wear (Prom, Bridesmaid’s and Mother’s Dresses) will be collected at the time of scheduling our consultation and will be deducted from the total cost of alterations. Should alterations cost less than than $100 than 50% of alterations will be required.

Adjustments To Completed Alterations

We suggest that everyone take a moment to try on their clothing items prior to leaving our shop, to ensure that you are satisfied with the alterations. If any of our work needs adjusted, this will be the time to let us know so we can make adjustments. We will gladly take care of those adjustments for you! If you are unable to try on the garments at the time of pick up, we suggest you do so as soon as possible on your own. If there is any adjustments that that need to be made, call us or come back in immediately. After 5 business days (Mon-Sat) we cannot make adjustments to previously completed alterations without charging another service charge.

Rush Jobs

We do offer rush alterations including same day, next day, and two day service.

A few things to keep in mind about rush jobs:

These are strictly subject to availability. Our workload changes on a daily & sometimes hourly basis. For example, if we advise you over the phone/email/text that we can take on a rush alteration, and the item is brought to us hours later that evening, there is a chance that we no longer have the availability to complete your rush job in the time that you need it. Rush alterations are very fluid and can change instantly.
All rush jobs are subject to a rush fee, no exceptions. The fee varies according to what alteration you need done and how soon it needs to be completed.

Any item requested back sooner than our normal turn around time, will incur a rush fee. The timelines listed below will trigger a rush fee:
— Wedding gowns: 30 days or less
— Bridesmaid dresses: 15 days or less
— Prom dresses: 15 days or less
— All other alterations (except custom work): Less than 7 days

The fee will be as follows per dress:
— Wedding gowns: $60
— Bridesmaid dresses: $30
— Prom dresses: $30